If you're just dipping your foot into managed services for the first time you may not have used a PSA solution yet. Heck, you may not be entirely sure what PSA stands for. A Professional Services Automation (PSA) tool is basically ticketing system on steroids. Umm... the good kind of steroids.
Here's a quick list of the PSAs I can think of. Please note I'm not endorsing any particular product or listing these in any order other than alphabetical.
- ConnectWise Manage
- Harmony PSA
- Kaseya BMS
- Solarwinds MSP Manager
Of these, there are two clear leaders in the PSA industry: ConnectWise Manage and Autotask. This doesn't mean the others are bad—I'm simply laying out the facts.
Now let's start talking about some of the things you may want your PSA to do for you. Knowing the features and capabilities you'd like to have out-of-the-box will help you narrow things down. Some common tasks people want their PSAs to manage include:
- Customer Management - Company & End-User
- Asset Management
- Documentation / Knowledgebase
- Ticketing / Customer Support
- Project Management
- Contract Management
The important thing to keep in mind is that third letter—the 'A' in PSA. We want to help automate some of this stuff, right? After all, your PSA should be an extension of your company that works hard for you, not make your life harder.
Picking a PSA can be hard—don't do it alone! Join MSP Webinars and have a team help you make these decisions for your business to set you up for success.