If you're just dipping your foot into managed services for the first time you may not have used a PSA solution yet. Heck, you may not be entirely sure what PSA stands for. A Professional Services Automation (PSA) tool is basically ticketing system on steroids.

This might sound obvious, but it's critical that you follow your Master Services Agreement, or MSA, to a T. You've possibly spent a great deal of time and money having your MSA hand-crafted and molded to your business. The Master Services Agreement spells out exactly how you expect business to be conducted.

Automation is critical to the success of your MSP; it allows you to build consistent procedures for many processes in your company. The fact that so many IT companies aren't automating much means you have an opportunity to seize more business in your area.