Trying to decide which management platform you want to build your company around is difficult and stressful. Unless you're going to bounce around between different platforms because—SQUIRREL—then you're going to take your time and make sure it's going to meet all of your current needs while trying to plan for the future.
Summer is here! Well, sort of. As of the end of this week, my kids will be out of school and now begins the interesting part of parenting—keeping them occupied without sticking a screen in front of their face for 10-12 hours. I know, that seems crazy considering what we all do for a living, but I've learned the hard way that these kids can get into trouble quickly when left to their own devices.
I am on a lot of different social groups for MSPs between Facebook, Reddit, Discord, and Slack. One question that I see half a dozen times a day is someone wondering what the best tool is. Whether it's a PSA, RMM, backup solution, antivirus, or literally anything else, someone is always wanting to know the best .
Rather than telling you to use the search function and read one of the other dozens of identical questions, I'm going to give you the answer.
Kaseya has recently acquired Spanning, a Cloud Backup solution for Office 365, G Suite, and Salesforce. In May Kaseya acquired Unitrends, a server and workstation backup solution. The acquisition of Spanning gives Kaseya a full suite of data protection.
If you're just dipping your foot into managed services for the first time you may not have used a PSA solution yet. Heck, you may not be entirely sure what PSA stands for. A Professional Services Automation (PSA) tool is basically ticketing system on steroids.
This might sound obvious, but it's critical that you follow your Master Services Agreement, or MSA, to a T. You've possibly spent a great deal of time and money having your MSA hand-crafted and molded to your business. The Master Services Agreement spells out exactly how you expect business to be conducted.
Automation is critical to the success of your MSP; it allows you to build consistent procedures for many processes in your company. The fact that so many IT companies aren't automating much means you have an opportunity to seize more business in your area.