Customer satisfaction isn’t a "nice to have" – it’s a must. Without it, your business risks not only missing out on new clients but shedding existing ones.
Many MSPs administer some kind of CSAT survey connected with service tickets. But to truly see the whole picture, this isn't enough.
Each month we have a roundtable session where MSPs talk about challenges in their business and we help each other overcome them.
This month we're going to talk about security. There's been a lot of unfortunate news lately where MSPs and their clients are getting hit by ransomware due to vulnerabilities in our own solution stack.
Cold calling... Just the thought of doing it makes me feel like a sleazy used car salesman. I shudder at even the idea of cold calling. But it's a necessary evil in business.
My big awesome plan for this webinar was to have a list of prospects and call them, live.
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We're going to have an open discussion about your solution stack. Here's an example solution stack for fully managed MSP:
ConnectWise Manage (PSA / CRM)
ConnectWise Automate (RMM)
Sophos XG Firewall (Hardware Firewall)
Sophos Central Endpoint Advanced (Antivirus)
Sophos Intercept-X (Anti Ransomware)
Cisco Umbrella (DNS Web Content Filtering)
Vijilan SOC (Security Operations Center)
Open discussion of stack
Pros and cons that you've found with your tools
What do you feel is missing?
As a group, we are going to discuss the firewalls we use at our clients. Please be prepared to discuss the brand you use, why you chose that brand, pros and cons you've experienced, and finally how you leverage the firewall for environments that require some type of compliance.
Each month, we get together as a group and have a mastermind session. Everyone's webcam and microphone will be enabled. Please be prepared with some questions on how to handle some of your current challenges in business and let us work with you to help!
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