Customer satisfaction isn’t a "nice to have" – it’s a must. Without it, your business risks not only missing out on new clients but shedding existing ones.
Many MSPs administer some kind of CSAT survey connected with service tickets. But to truly see the whole picture, this isn't enough.
Network assessments are an effective way to demonstrate the value of your managed network services to prospects. Whether you charge for the assessment itself or simply use it as an entry to a managed service package, we’ll show you how to build network assessments into your sales and marketing plans.
In this webinar Steve talks with James Vickery - founder of Benchmark 365 & author of the Infinite Scale: the new ultimate guide to growing your MSP. James will talk through some of the key insights in his new book including:
Keeping the leaky sales bucket full of quality leads.
Each month we have a roundtable session where MSPs talk about challenges in their business and we help each other overcome them.
This month we're going to talk about security. There's been a lot of unfortunate news lately where MSPs and their clients are getting hit by ransomware due to vulnerabilities in our own solution stack.
Cold calling... Just the thought of doing it makes me feel like a sleazy used car salesman. I shudder at even the idea of cold calling. But it's a necessary evil in business.
My big awesome plan for this webinar was to have a list of prospects and call them, live.
Strategy Overview gives you the ability to perform effective vCIO services to generate clean QBRs, risks assessments, roadmaps and 3-year budgets in record time. Built by an HTG MSP for MSPs, finally a simple to use vCIO tool that works! Join a 1000+ MSPs who found Strategy Overview in the first 12 months through word of mouth.
We're going to have an open discussion about your solution stack. Here's an example solution stack for fully managed MSP:
ConnectWise Manage (PSA / CRM)
ConnectWise Automate (RMM)
Sophos XG Firewall (Hardware Firewall)
Sophos Central Endpoint Advanced (Antivirus)
Sophos Intercept-X (Anti Ransomware)
Cisco Umbrella (DNS Web Content Filtering)
Vijilan SOC (Security Operations Center)
Open discussion of stack
Pros and cons that you've found with your tools
What do you feel is missing?