Customer satisfaction isn’t a "nice to have" – it’s a must. Without it, your business risks not only missing out on new clients but shedding existing ones.
Many MSPs administer some kind of CSAT survey connected with service tickets. But to truly see the whole picture, this isn't enough.
Cory from Simplesat will help get you up to speed on the different customer service metrics and channels your business should be taking advantage of.